I wrote last month about one of the problems with M&S. But it's clear that there is a lot more wrong with M&S than its obsession with Ms Klass.
Yesterday I had some spare time and wandered in to the Oxford Street branch as I needed a pair of shoes. Will I never learn?
It's been a good couple of years since I was there, but I remembered that one of the strong points of M&S shoes is that they are nothing fancy - good solid traditional shoes - and that one can try on all sorts of shapes and sizes easily.
No more. First, it seemed as if they didn't have a single pair of 'normal' shoes - the entire range now appears to consist of 'designer' shoes with all sorts of trendy designs and patterns on the leather. I'm sure I'm not alone in going to M&S specifically to avoid such fashions. I don't want to look like a sad 43 year old trying to look 25. I want to look my age, with nornal - boring, perhaps - shoes.
But that's the least of it. Instead of the usual M&S display - lots of different sizes out on display so one can try them for size at one's leisure - they now have just one pair of each shoe on display, and you have to ask the assistant to get the size you want from the stock cupboard.
And there is, of course, just one assistant working. In Oxford Street! There was a stream of people to the shoe department each of whom did what I did - took one look at the set up and left.
The two people who were being served were talking to each other, saying how ridiculous it was. One wanted to try four pairs on in three different sizes, but felt embarrassed to ask the assistant to bring out 12 pairs. The other said he couldn't be bothered any more and was leaving.
What is this obsession - M&S is not alone in this - with looking trendy, at the direct expense of practicality? Yes, the shoe area is now all light and airy. But that's partly because there are no longer any customers.
Slowly but surely, I am coming to hate M&S, as it seems now to stand for everything wrong with modern Britain: superficial, broken and completely bloody useless.