I have heard it said that the proof of a great actor is not how well you perform in a hit, but how you manage in a turkey.
The same is true, of course, in the business world. When the economy is thriving, the job of a manager is easy: keep it up. It’s when things are going badly – as for so many during Covid-19 – that your mettle is tested.
And we don’t all get it right. Surveying the pandemic, one can see the perennial variety of human nature expressing itself through the way in which companies have reacted.
A survey published by glassdoor.co.uk gives a brief glimpse of the best and the worst. On the one hand, we hear plaudits from a Glasgow staff member (‘the company does put the safety and wellbeing of employees first’); on the other, a disgruntled worker in Stoke-on-Trent writes of a Scrooge-ish HR department: ‘We have been told we must prove we have coronavirus before we can self-isolate.’