Ryanair apologises to Israeli ambassador to Ireland for staff calling Israel 'Palestine'

After outcry over the incident, Rabbi Abraham Cooper of Jewish global human rights organization the Simon Wiesenthal Centre wrote to the airline asking for an apology over the incident, saying: “How would Ryan Air react if their flight attendant on a flight to Dublin announced multiple times that passengers would soon be arriving in the United Kingdom?."

In response, Eddie Wilson, the CEO of Ryanair, said that he had written to Israel's ambassador to Ireland Bar Sadeh to formally apologise and make assurances that this mistake would not be repeated.

He said: "It is not Ryanair policy (or our crew practice) to refer to Tel Aviv as being in any country other than Israel. The crew member in question has been spoken to and received a warning to ensure that such an error is never repeated.

"Israel is an important partner for Ryanair."

"We are Israel's second-largest airline and we plan to continue to invest in Israel to grow traffic and connectivity both for Israelis travelling to Europe and also to bring much-needed inbound tourism to Israel.

"I travelled to Tel Aviv & Jerusalem in recent months to launch our Winter 22 schedule and hope to visit again in the near future.

Many thanks for your letter and apologise for this inappropriate and unacceptable PA and can assure you that there was no intention to cause offence.

"This was an innocent mistake, and the crew member apologised on the PA when they realised what had happened. We can assure you that the crew member who made the announcement was extremely apologetic and has assured us that this mistake will never be repeated."