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The Brit set to get Israelis shopping

We meet the man in charge of Israel’s largest chain store.

February 4, 2010 14:12
Supermarket

By

Simon Griver,

Simon Griver

3 min read

Richard Hunter is one to watch. The former north Londoner has been appointed CEO of Shufersal (formerly Supersol), Israel’s largest retail chain with 230 supermarkets. He joined from sister company NetVision, a communications provider where Mr Hunter, 40, had been CEO since 2007.

Both NetVision, with an annual revenue of £220 million, and Shufersal, with a yearly turnover nearly £2 billion, are controlled by Nochi Dankner’s IDB Group, a diversified business conglomerate with total assets worth over US$ 30 billion. Mr Dankner is one of the most influential businessmen in Israel.

Speaking from his Tel Aviv office this week, Mr Hunter, who is seen as one of Israel’s most promising “young” business leaders, explained that he is relishing the new challenge. He said: “I have a passion for retail and providing good service, which makes customers happy.”

It would be an understatement to say that Israel has not always been known for good customer service, and Mr Hunter is happy to have been part of a revolution. “In the 1980s, Supersol, as it was called, was a fragmented, unattractive chain. Now our outlets are of the highest international standards and look rather similar to Tesco. I think Israeli standards of service are very high. Our mobile operators, for example, offer better service than their counterparts in the UK.”