I've not set foot in an M&S for months. I went in to a Simply Food today and now have some idea why it's in such trouble.

This woman:
If only it was simply food. The shop is more of a gallery of Mylene Klass pictures than a retail outlet for food. It is impossible to walk for more than a few paces without being confronted by another picture of her. As I was waiting at the checkout, I counted. Without moving my head, I could see - had to see, in fact - nine pictures of her. If I moved my head there were many, many more.

Ms Klass is one of the most annoying people in the public eye. She appears to be almost entirely talentless but to consider that an ability to play Richard Clayderman-esque arpeggios on the piano entitles her to be considered as a serious musician. (I've written before about this.)

What on earth the bosses of M&S think she offers them is beyond me. Just as I would happily pay more for my mortgage than take one out with Halifax, because of their deepy irritating singing bank clerk, so too I will not go near M&S again until they take down the ludicrous number of pictures of the awful Mylene Klass.