Two north London Jewish Care homes have been graded "requires improvement" following Care Quality Commission inspections.
Expressing disappointment at the overall findings, the charity's care and community services director, Neil Taylor, argued that the ratings were "based on administrative failings, not the quality of care".
The inspections were at Rubens House in Finchley and Lady Sarah Cohen House in Friern Barnet. The CQC classified the homes as good in terms of being safe, caring and well led. But both required improvement in the "responsive" and "effective" categories.
At Rubens House, the CQC found that, "due to changes in management and a large number of staff vacancies, staff had not received sufficiently regular supervision meetings. Agency staff were not provided with clear recorded induction and orientation information.
"People who were unable to consent to care did not have best-interest decisions recorded for them and deprivation of liberty safeguards were not in place for all people who required this."
Although improvements were being made, "the majority of care records inspected for people living at the home did not include sufficient current and personalised information to ensure that their changing needs were addressed promptly".
Problems over staff supervision and the maintaining of records were also highlighted at Lady Sarah Cohen House.
Mr Taylor said that Jewish Care had been "aware of some of the issues that were highlighted in the reports and have been working on them over the past few months. The publication of these reports is further motivation for us to resolve these issues to ensure our good care isn't overshadowed by recording and documentation processes that require further work."
But he added that "despite the publicly stated goals that the new regulatory framework will become more outcome-focused, the reality is that inspections will continue to consider records and other documentation as critical matters".